Return Policy

LYFtheBrand & LYF Works

Returns, Exchanges & Order Policy

At LYFtheBrand and LYF Works, every product is created with intention and care. Please review the policy below before placing your order. By completing your purchase, you agree to the terms outlined.

1. Damaged, Defective, or Incorrect Items

If your item arrives misprinted, damaged, defective, or incorrect, you must submit a claim within 30 days of delivery.

If your package is lost in transit, claims must be submitted within 30 days of the estimated delivery date.

To submit a claim, email: lyfaccording2cree@gmail.com
with:

Your order number
A clear description of the issue
Photos of the item and packaging

If the issue is verified, a replacement or resolution will be provided at no additional cost.

2. Fulfillment & Return Processing

All LYFtheBrand apparel and select merchandise items are fulfilled through a third-party partner.

Approved returns are processed through the designated fulfillment facility.
Returned items that are unclaimed after 30 days may be donated.
LYFtheBrand is not responsible for returns sent to incorrect addresses without prior approval.

3. Shipping Address & Delivery Issues

Incorrect or Incomplete Address
If an order is returned due to an incorrect or incomplete address:

The customer is responsible for reshipment costs
Orders will only be resent once the correct address is confirmed

Unclaimed Packages
If a package is unclaimed and returned:

The customer is responsible for reshipping fees
No refunds will be issued for unclaimed orders

4. Returns & Exchanges

All Sales Are Final
We do not offer refunds for:

Buyer’s remorse
Incorrect size selection
Change of mind

Size Exchanges
Size exchanges are not guaranteed and are approved at the discretion of LYFtheBrand. If approved:

A new order must be placed
The customer is responsible for all associated costs

Unauthorized Returns
Items sent back without prior approval will not be accepted.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

Custom or made-to-order items
Personal use items
Any item affected by health and hygiene guidelines

6. Digital Products & Coaching (LYF Works)

Digital Products
All LYF Works digital items, including journals, toolkits, and downloads, are non-refundable.

Coaching Services

Completed sessions are non-refundable
Unused sessions in a package may be reviewed case-by-case
Approved refunds are subject to a 10% processing fee

7. International Orders

Customers are responsible for:

Customs fees, duties, or import taxes
Delays caused by international carriers or customs processing

Returns must still follow all policies outlined above.

8. Policy Enforcement

LYFtheBrand reserves the right to:

Deny returns that do not meet policy requirements
Update or modify this policy at any time

Contact & Support

For all questions, claims, or concerns, contact:
lyfaccording2cree@gmail.com

LYF Commitment
We are committed to providing quality products and meaningful experiences that reflect truth, growth, and intention.

Privacy Notice

Privacy Policy

Effective Date: January 1, 2026

At LYF According 2 Cree, your privacy matters. We are committed to protecting the information you share with us and being transparent about how it is collected, used, and safeguarded. This Privacy Policy applies to all interactions with our website, digital platforms, products, services, and communication channels (collectively, the “Services”).

By using our Services, you agree to the practices outlined below.

1. Information We Collect

We collect information to provide a seamless, intentional experience across LYF According 2 Cree platforms.

a. Information You Provide Directly

When you engage with our Services, you may provide:

Contact Information: Name, email address, phone number, mailing address
Account Information: Login details, preferences, and profile data
Order Information: Billing/shipping details and purchase history
Payment Information: Processed securely through third-party providers (we do not store full payment details)
User Content: Messages, feedback, survey responses, or content submitted through forms, coaching, or community engagement
Event & Program Information: Details provided when registering for events, challenges, or coaching services

b. Information Collected Automatically

When you access our Services, we may collect:

Device & Usage Data: IP address, browser type, device type, pages visited, and interaction data
Cookies & Tracking Technologies: Used to improve functionality, analyze traffic, and enhance your experience

You can manage cookies through your browser settings at any time.

c. Information from Third Parties

We may receive limited information from:

Payment processors and order fulfillment partners
Analytics providers (such as website performance tools)
Social media platforms, depending on your privacy settings

2. How We Use Your Information

We use your information to:

Process orders, services, and event registrations
Deliver products, digital content, and coaching experiences
Communicate updates, confirmations, and relevant brand information
Provide LYF Checks, challenges, newsletters, and content you opt into
Improve website performance, user experience, and offerings
Maintain security, prevent fraud, and comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share information with:

Service Providers: Payment processors, fulfillment partners, email platforms, and analytics tools
Event & Collaboration Partners: Only as necessary to deliver experiences you’ve signed up for
Legal Authorities: When required by law or to protect our rights and users

We may also use aggregated, non-identifiable data for analytics and growth purposes.

4. Cookies & Analytics

We use cookies and similar technologies to:

Understand how users interact with our platform
Improve site functionality and content delivery
Provide a more personalized experience

You may disable cookies through your browser settings if preferred.

5. Your Privacy Choices

You have control over your information:

Update Information: Contact us to update or correct your details
Email Preferences: Unsubscribe at any time using the link in our emails
Cookies: Manage through your browser settings
Data Requests: Request access or deletion of your data by contacting us

6. Your Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

Request access to the personal information we collect
Request corrections or updates
Request deletion of your personal data
Opt-out of certain data uses

To submit a request, email: lyfaccording2cree@gmail.com

We will verify your request before processing.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If such information is identified, it will be removed promptly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate steps to protect your data.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external platforms.

10. Policy Updates

This Privacy Policy may be updated periodically. Changes will be reflected by the updated Effective Date. Continued use of our Services indicates acceptance of any updates.

11. Contact Us

For questions, concerns, or privacy-related requests:

Email: lyfaccording2cree@gmail.com

LYF Commitment
We are intentional about what we build and how we serve. Your trust matters, and we are committed to protecting your information while creating spaces that support growth, healing, and connection.