FAQS

LYF Works Merchandise & LYFtheBrand Apparel
Ordering, Shipping, Returns & Support

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Ordering & Shipping

How long will it take to receive my order?
Orders are processed within 3–7 business days. Shipping times vary based on your location and selected carrier at checkout.

Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with your tracking number and shipping details.

What if my order is delayed?
Please allow for possible carrier delays, especially during high-volume seasons. If your order has not moved within a reasonable timeframe, contact us for support.

What should I do if my package is lost?
If your package is lost in transit, you must file a claim within 30 days of the estimated delivery date. For assistance, email lyfaccording2cree@gmail.com
with your order details.

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Returns, Exchanges & Order Accuracy

Do you accept returns or refunds?
All sales are final. We do not offer refunds for buyer’s remorse or incorrect size selection.

Can I exchange an item for a different size?
Size exchanges are not guaranteed and are handled at the discretion of LYFtheBrand. If approved, a new order must be placed and the customer is responsible for all associated costs.

What items are non-returnable?
Items that are custom, made-to-order, or considered personal use are not eligible for return or exchange.

What if I entered the wrong shipping address?
If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipment fees once the correct address is confirmed.

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Product Quality Issues

What if my item arrives damaged, defective, or incorrect?
If your item is misprinted, damaged, or defective, please submit a claim within 30 days of delivery.

Email lyfaccording2cree@gmail.com
with:
• Your order number
• A description of the issue
• Clear photos of the product

Approved claims will be reviewed for replacement or resolution.

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LYF Works Coaching & Digital Products

Are coaching sessions refundable?
Coaching sessions are non-refundable once completed.

For prepaid packages, unused sessions may be reviewed on a case-by-case basis, with a 10% processing fee applied to approved refunds.

What if I am dissatisfied with a session?
We value your experience. Please email lyfaccording2cree@gmail.com
so we can review your concerns and determine an appropriate resolution.

Are digital products refundable?
Due to the nature of digital content, all downloads, toolkits, and digital resources are non-refundable.

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Confidentiality & Support

Is my information kept confidential?
Yes. All coaching sessions and personal information are handled with strict confidentiality and will only be disclosed with written consent or when required by law.

How can I get additional support?

For questions regarding orders, products, coaching, or collaborations, contact:
lyfaccording2cree@gmail.com

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LYF According 2 Cree Commitment
Every product, service, and experience is created with intention. We are committed to quality, growth, and providing a brand experience that reflects truth, empowerment, and care.