FAQS

LYFtheBrand Apparel

Ordering and Shipping

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How long will it take to receive my order?
Orders are typically processed and shipped within 5 to 7 business days. Delivery times may vary depending on your shipping location and the carrier.

 

Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email that includes a tracking number so you can monitor your shipment.

 

What should I do if my package is lost?
If your package appears to be lost in transit, you may file a claim within 30 days of the estimated delivery date. Please contact us at lyfaccording2cree@gmail.com for assistance.

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Returns and Exchanges

Can I return an item if it does not fit?
Size exchanges may be considered at the discretion of LYFtheBrand. If approved, you will need to place a new order, and you will be responsible for all associated costs.

 

What items cannot be returned?
Due to health and hygiene regulations, sealed goods such as face masks are not eligible for return.

 

What if I provided the wrong shipping address?
If your package is returned to us due to an incorrect address, you will be responsible for reshipment costs once a correct and updated address has been provided.

 

Do you accept returns for buyer’s remorse?
No. LYFtheBrand does not provide refunds or returns for buyer’s remorse.

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Product Quality Issues

What should I do if my item arrives damaged or defective?
If you receive an item that is misprinted, damaged, or defective, please submit your claim within 30 days of receiving your product. Send an email to lyfaccording2cree@gmail.com with your order details and clear photos of the issue.

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​Payments and Refunds

Are payments for coaching sessions refundable?
Payments are non-refundable once a coaching session has been conducted. Refunds for unused sessions purchased as part of a package may be considered on a case-by-case basis. A 10% processing fee will be applied to any approved refund.

 

Can I request a refund if I am dissatisfied with my session?
If you are dissatisfied with your initial session, please email lyfaccording2cree@gmail.com to share your concerns. We will review the matter and discuss possible resolutions.

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Confidentiality and Support

Is the information I share during coaching sessions confidential?
Yes. All information shared in coaching sessions is confidential and will only be disclosed with your explicit written consent, unless disclosure is required by law.

 

Who can I contact if I have additional questions about LYF Works services?
For any additional questions or information about LYF Works services, please contact us at lyfaccording2cree@gmail.com.